• 29 Mar 2018
  • 16:56

Easter Holiday Announcement

Dear Vendor,

In line with the coming Easter holiday, please click here for the drop-off and returns pick up schedule.

Normal operations will resume Tuesday, 3rd April, 2018.

Happy Easter celebration.

  • 29 Mar 2018
  • 16:52

SLA Change

Dear Vendors, Effective 23rd February 2018, ensure to drop-off items in ready_to_ship status within 24 hours to avoid cancellations and OOS charges. Kindly review recent policy updates here.
  • 29 Mar 2018
  • 16:55

Policy Update

We have made some changes to our policies. Click here to view these changes.
  • 22 Feb 2017
  • 10:24

How to have 100% of your products automatically approved

How to have 100% of your products automatically approved

We are listening to your wish to have faster product approval! As such, we are proposing to you the chance to bypass the Quality Check step... under certain criteria! 

Respecting these criteria will make you eligible for auto product approval during the next month.

Criteria to get eligible:
  • If within a month, your product uploads get a Quality Check pass of 80% and above on a minimum of 100 SKUs
  • If within a month, your product uploads get a Quality Check pass of 100% on a minimum of 80 SKUs
Please Note:
1) Quality Check will be re-enabled for your store should you:
  • Fail to maintain your usual product upload standard
  • Have order rejection/returns based on content related issues or conflict
  • Make recurrent pricing errors
  • Upload Fake/Counterfeit or Replica items
  • Change the Specifics of an Item thereby changing the entirety of the Product
2) Due to the sensitivity of products under the following Categories, Quality Check remains enabled for:
  • Baby Feeding products & Food
  • Drugs and Dietary Supplements
  • Groceries and Ingestible Items
  • Health Items
  • 13 Jan 2017
  • 10:53

IMEI Feature


How to use the IMEI number when you fulfill your orders
At Jumia we are in continuous pursuit of improving your experience while you are doing business with us.

We are now introducing IMEI feature (Serial number) for your mobile phones in Seller center so that we can send you back your authentic phones in cases of failed deliveries from customers. This feature will detect discrepancy from customers, Jumia hub partners or delivery associates if any.

In such cases, it will help us speed up your payments without spending time on delayed investigations.

To help us do this, you need to do the following : 
  • During order processing in Seller Center, either scan or hand-type the IMEI (Serial number) as shown in the field below.
Inline image 1
  • The IMEI number entered by you will be printed on the sales invoice document.
  • The IMEI number in document and IMEI on package will be matched at our stations during package drop-off or pick-up.
  • Jumia hub personnels may reject the packages in cases of mismatch between the two.
  • In case of failed deliveries, if customer or delivery associate or Jumia hub associate will try returning a phone of different IMEI, Jumia will detect the fraud and proceed for your payment for the phone.
Simple and Convenient ... Right? Then let’s get started! 
Any questions, please feel free to reach out to our Vendor Support Center.
Thank you.
  • 13 Jan 2017
  • 10:37

Jumia Vendor Hub Push

Jumia Vendor Hub 

Your dedicated platform to become an e-commerce expert and grow your business!
We miss you and would love to see you on our Vendor Hub :)

The Vendor Hub is your dedicated vendor platform. You will find all you need to become a master at e-commerce. 

Discover right now the content of the Vendor Hub! 
  • Trainings and tutorials to become an e-commerce expert.
  • Jumia News: events and new services
  • Direct access to all our services: subscribe to our services and sell more with less effort.
Click below to visit vendor hub
  • 21 Dec 2016
  • 13:27

Let us process and deliver for you during the holiday.

Do you know you can leave your store active and continue to make sales while you are away on holiday?

You can achieve this by putting your fastest selling items on the Jumia First Service. With this service, you do not have to turn off your SKUs or put your store on holiday mode.

All you need to do is simply apply to have your items placed on Jumia First and we will process and deliver all of them as the orders come.

This way, you can be on holiday having fun, reuniting with family and friends and still be making lots of money. Now how cool is that!

To register your items on Jumia First, simply click on the button below for all necessary details.

  • 08 Dec 2016
  • 10:59

Delay in Payment for items delivered


Our payment system, which is being used to calculate the actual amount to be paid to you for all delivered items less commissions, is currently experiencing a glitch. This will lead to either underpayment or over-payment on your account and possible reconciliation problems.

To prevent this, we will not be making payments to your registered account for all items delivered until the anomaly is corrected.

Be rest assured that we are currently working hard at resolving the identified issue in the shortest possible time.

Please note that this is temporary and payments will be made immediately the issue is resolved.

We sincerely apologize for any inconvenience caused by this.

Thank you for your understanding.

Thank you.

  • 05 Dec 2016
  • 12:09

We are glad to announce our Assortment Growth Competition winners!!


We say a big congratulations to Jaymart (GM Vendor) and CzA Wears/Wares ( Fashion Vendor), for emerging as the stores with the highest assortment growth under their stated categories.

Not only did they grow their assortments, they also have both maintained very good vendor operations.

These 2 stores have both won a 50% commission reduction on all their sales for the month of January 2017!!

Congratulations once again. The date of award presentation ceremony will be announced shortly.

Thank you.

  • 28 Nov 2016
  • 10:55

You have until 29/11 to fulfill your orders received from 23/11 onward

Hi ,

You might have experienced issues in fulfilling your orders received from 23/11 onward.

We apologize for the inconvenience and we have allocated more resources to resolve the technical issues. You will be able to process your orders soon.

Consequently, we have extended the drop-off deadline to 29/11 for all orders received between 23/11 and 27/11.

Thank you.

  • 17 Nov 2016
  • 13:52

Black Friday FAQ for vendors !!!

Hi ,

Click on the link below to read all the answers to your pressing questions.

Thank you.

  • 17 Nov 2016
  • 13:51

Jumia Weekly News!!!


We have some updates and improvements this week in store for you! They will help you improve your Delivery Success, Quality check success and reduce returns & rejections.

Quality check guidelines for your products have been updated in Seller Center! Find all our best tips to pass the quality checks at our hubs.

Click here to read our Quality Check guidelines! (

Size guides for clothing and shoes have been updated in Seller Center for you to choose the right sizes when you create products. Your products will be checked in our hubs based on this size mapping.

Click here to see our Size Guides ( !

Packaging guidelines have been simplified based on categories & sub-categories to make it clearer and less ambiguous.

Click here to see our new packaging guidelines! (

Thank you

  • 17 Nov 2016
  • 14:00

Message from Jumia Nigeria CEO

  • 16 Nov 2016
  • 13:40

Jumia Black Friday FAQ!!!


1. Why do I need to drop-off my items on time?

Black Friday is the biggest sales event of the year! As always, we want to ensure all customers get their orders quickly and accurately. Vendors that drop-off their items on time will have a higher delivery success rate and will receive payment faster. All vendors are expected to drop-off their Black Friday items before 6pm on weekends. Vendors on Pick up service should be available Saturdays and Sundays

2a. When will the drop-off hubs be open?

All vendors are required to drop-off their items for the Black Friday weekend at the Agege Warehouse to ensure faster processing of items. If this is not possible, the other drop-off hubs will also be open.

Please note: As always, be sure to select the shipment provider that matches the drop-off hub at which you will be dropping off your items. The Shipment Provider for the Agege Warehouse drop-off hub is “NG-Agege VDO-Station”

Below are the opening hours for each drop-off hub:

Agege (before 21 November) - 10 Agege motor road, adjoining Total Filling station by Onipetesi bus stop. Ikeja WH1 (from 21st November) - 6b, Universal road off Adeniyi Jones, Ikeja, Lagos

Opening hours:

  • Weekdays - 8AM-5PM
  • Saturday - 8AM-5PM, 8PM-4PM for QC
  • Sunday - 8AM-5PM, 8PM-4PM for QC

Abule Egba - No 8, Abiodun Aina street, Abule Tailor bus stop Ikorodu - No. 58 Ibeshe Road, Owode Ibeshe Isolo - No. 3 Olufemi Peters Street, Ire Akari Estate

Opening hours:

  • Weekdays - 9AM-2PM
  • Saturday - 8AM-2PM
  • Sunday - 8AM-2PM

Ajah - 3B Powerline Close off Afolabi Street, Marshy Hills Estate by Akins bus stop, Ado-Badore Road Festac - First Avenue, Plot 642A, Opposite L Close Surulere - No. 7 Augusto close, off Rasak Balogun street Yaba - No. 1 Harvey Road, Off Herbert Macaulay

Opening hours:

  • Weekdays, 9AM-2PM
  • Saturday, 8AM-2PM
  • Sunday, 8AM-2PM

2b. Does my shipment provider change if I am dropping off at Ikeja WH1?

No, your shipment provider remains NG-Agege VDO QC-Station or NG-Agege VDO-Station

3. What drop-off hubs will accept large items?

Jumia defines large items as any item that does not fit into an extra-large Jumia flier. If you have large items, please drop them off at one of these four hubs: Agege, IkejaWH1, Abule Egba, and Ajah.

4. I am out of packaging materials. What do I do?

Packaging material will be available for vendors at our head office (109 Adeniyi Jones, Ikeja-Lagos), between Monday - Friday. However, from the 21st of November, packaging material will be available at the old Ikeja WH1(6b, Universal road off Adeniyi Jones, Ikeja, Lagos).

5. When will I get paid for delivered items during Black Friday?

We will be paying you a day after the end of your statement period i.e. for a Friday vendor with account statement period; 4th Nov 2016 - 10th Nov 2016, you will be getting paid on the 11th Nov 2016 for items delivered within the account statement period.

6. I suspect that I have a duplicate order on my account, what do I do?

Do not cancel the order. If you do, you will have higher out-of-stock. Instead, please process the items of one order and email [email protected] or call 0818881102, with the subject of your mail as “Duplicate Order”. The Jumia team will cancel all duplicate orders on your behalf, or will call you back within 24 hours if the order is not a duplicate.

7. I dropped off my package, but it's not showing as shipped on Seller Center.

The warehouse team has allocated extra staff to ensure that all Black Friday orders are processed within 24 hours. If an item you dropped off is not process by 7am the following morning, please email [email protected] and include proof of drop-off and a list of the orders that are pending. We will reply within 24 hours.

8. Why did the price of my item change?

For vendors that elected to participate in a Black Friday promotional campaign, you may notice a change to the price of your items starting at 12AM the first day of Black Friday (14th November 2016). This price change is in line with the promotion and can be reversed by you at any time.

9. Can I change the price of one of my items?

Yes. However, we ask that all vendors keep price changes to a minimum to avoid overloading the system. Additionally, any price change that is greater than 30% from the previous price will require approval from the Jumia team. Until the price change is approved, the stock may be sold at the old price. If you are concerned about the time to approve a price change, please deactivate the SKU until the approval has been completed.

10. What do I do when I have an API Error message?

For orders with API Errors, send us an email with the mail header “API Error”. We will send you a response within 24 hours.

11. What can I do when my Barcodes don’t scan?

Please reprint the invoice and attempt drop off the next day. If the timeline for order fulfilment runs out and your barcode still is not scanning, send an email to [email protected] or call 0818881102, with the subject of your mail as “Barcode not Scanning.” The Jumia team will cancel your order to avoid any unwarranted penalties or charges.

12. What do I do when my items are rejected at QC?

Always ensure the right item matches the item on the site in terms of color, size, brand and Specification. If an SKU is rejected at QC, please take the right item back the next day and send us an email. If you do not have the right item, the order will be cancelled as an Out of Stock.

13. Why does my store still have a daily order limit?

A historical performance of sellers have been calculated and based on this, a Black Friday order limit has been placed to enable our sellers better manage their order volume.

14. My account is limited despite good performance. Why?

Due to the success of Black Friday, at certain capacity, we will not be able to process any item that is not in our warehouse, except item category is on promotion for the day. For all vendors with products in our warehouse (Jumia First), nothing changes, you keep selling. For all vendors with products not stored at Jumia warehouse, you will have to wait until midnight to sell again.

We suggest that you always apply for Jumia First on your best products. It is not too late to submit your items to Jumia First by sending an email to [email protected]. We will revert in 48h after assessing the quality of your offer for your customers.

15. Why was my store placed on QC?

We will be placing vendors on Black Friday QC to increase the quality of items shipped to customer and to reduce the failed delivery and rejection rate of Black Friday Items.

16. Will I still be eligible for the vendor promise during Black Friday?

Vendor Commitment if a returned item was not made available for collection within 30 days from when the return item was shipped, you will be notified to send an invoice so that we can pay you. Please be mindful that in order to make payment we must receive an invoice from you within 14 days of notification.

17. What is the purpose of the Stickers?

We have made available stickers with each vendor’s unique ID which you are required to paste on your item to enable better identification of your return items.

18. Can I still be delisted during Black Friday?

We will be delisting vendors whose Cancellation Rate average is greater than 5% and have a count of 2 OOS in the present week.

19. What are Timelines for order fulfillment?

SLA Ensure all orders are dropped off within 24 hours of the order dropping on your seller center and the item dropped off within 48 hours of you setting to ready to ship The penalty for cancellations due to product Out of Stock and delayed fulfillment is twice the standard commission on that item while the penalty for late fulfillment is one time the standard commission on the item.

20. What is the delivery timeline for Black Friday customers?

Black Friday is the biggest sales event of the year! The Jumia logistics team is excited to be delivering hundreds of thousands of orders to customers all over the country in record time. Because of higher than usual sales volume, we have communicated to all customers that the delivery timeline will be;

Jumia First Lagos: 4-6 business days Ibadan, Abuja, Portharcourt, Abeokuta: 7-8 business days All other cities: 7-10 business days

Non Jumia First Lagos: 7-10 business days Ibadan, Abuja, Portharcourt, Abeokuta: 8-12 business days All other cities: 8-13 business days

21. How do I get support when I have enquiries?

Channels you can contact us - by calling us on 0818881102, send us an email on [email protected], Jumia Nigeria Vendors on Facebook, or chat with us via your seller center from 9am to 5pm on weekdays.

22. Will my items still be picked up as a VPU vendor?

We will be picking up from our vendors registered with our pick up service but we will not be activating new Vendor Pick Up registrations (and RTV door delivery) for now.

23. What is the expected timeline for delivery of returned items to me?

The Jumia team has been working hard to redesign our item return-to-vendor process. We have designed an improved communication process for return items. Returns still remain at Agege Station;

Address - 10 Agege motor road, adjoining Total Filling station by Onipetesi bus stop

Opening hours

  • Weekdays - 8AM-6PM
  • Saturdays - 10AM - 6PM
  • Sundays - 12PM - 5PM

24. I have both Jumia First and Non Jumia First stock. Will I get a notification for Jumia First orders on Seller Center?

No,on seller center, you will get notifications for Non Jumia First orders only, for processing. However, you will be able to view all shipped orders.

25. How can I participate in a Black Friday deal promotion?

Sign-up for Black Friday deals is back open! Sign up on Promotions in SellerCenter to be a part. We are excited to have your products showcased during the biggest sale of the year!

  • 16 Nov 2018
  • 10:06

Drop-off hub details

From Monday August 10, it will not be possible for our associates to scan and accept packages unless they are labled for the hub they are working at. This means packages must be dropped off at the hub you select during the Ready to Ship (RTS) process and are printed on the package lable. This link contains a detailed decsription of how to select hubs for drop-off. These restrictions are necessary in order to better track your packages and ensure we have sufficient personnel at each location to meet your needs.

Please remember that large packages may only be dropped off at our Warehouse, Abule Egba and Agege locations - we cannot accommodate them at our other hubs - so make sure to select them from the drop-down menu during the RTS process. A large package is defined as any item that cannot fit inside a large Jumia flyer.

A note on returns: we understand some Sellers have been coming to hubs to collect returns. You should only do this if you have been notified your specific items are available for collection at a hub. If you have not been notified about specific items, your returns will not be there.

Feel free to contact your account manager if you have any questions.

As a reminder, hub locations and hours are below:

Agege Warehouse (accepts large packages)
10, Agege Motor Road, Ikeja (Landmark - Total Filling Station, the Warehouse is the one adjoining the fuel station)
Mon-Fri 8AM - 5PM, Sat 8AM - 4PM

QC Vendors: Mon-Fri 8AM - 4PM, Sat 8AM - 4PM

Abule Egba (accepts large packages)

No 8, Abiodun Aina street, Abule Tailor bustop, Abule Egba
Mon-Sat 9AM - 4PM

3B Powerline Close off Afolabi Street, Marshy Hills Estate by Akins bus stop, Ado-Badore Road
Mon-Sat 9AM - 2PM

No. 58 Ibeshe Road, Owode Ibeshe, Ikorodu
Mon-Sat 9AM - 2PM


No. 3 Olufemi Peters Street, Ire Akari Estate, Isolo
Mon-Sat 9AM - 2PM

7 Augusto Close, off Razak Balogun Street, Surulere
Mon-Sat 9AM - 2PM

No. 1 Harvey Road, Off Herbert Macaulay, Yaba
Mon-Sat 9AM - 2PM

1st Avenue, opposite L- Close Festac town
Mon-Sat 9AM - 2PM

Drop-off and pick-up issue reporting form is now Live!
Did you have an item that was dropped off or picked up by not scanned as shipped? Please let us know by completing this form: Drop-off and Pick-up Issue Reporting Form : Drop-off and Pick-up Issue Reporting Form
Read more about how to deal with pick-up and drop-off issues on page 11 of the - Jumia Customer Protection Policy

Send us feedback at [email protected]